Contact Us

Have a question about the NBI clearance process? Found information on this site that needs updating? We want to hear from you. Use the contact form below to send us a message. We read every submission and respond as quickly as we can — typically within 1–2 business days.

Before You Write to Us

Please read these points first — they help us give you the most useful response and will save you time.

We are not the NBI. This website is an independent information resource. We have no access to the NBI clearance system, applicant records, or appointment databases. We cannot check the status of your application, reschedule your appointment, or resolve a HIT record on your behalf.

For urgent NBI matters, contact NBI directly:

  • Official portal: clearance.nbi.gov.ph
  • NBI Main Office: Taft Avenue, Ermita, Manila
  • NBI Hotline: (02) 8523-8231 or (02) 8524-1078
  • Email: info@nbi.gov.ph

What we can help with:

  • Clarifying steps in our guides that seem unclear or confusing
  • Reporting outdated information you found on this site
  • General questions about the NBI clearance process that our articles haven’t answered
  • Website-related concerns (broken links, errors, accessibility issues)

What we cannot help with:

  • Retrieving, checking, or modifying any NBI application or appointment
  • Resolving HIT records, criminal record disputes, or identity mismatches
  • Processing clearance fees or payments
  • Providing legal advice of any kind

Found Outdated Information?

The NBI Online Clearance System updates regularly, and we work hard to keep our guides accurate. If you spotted a step, fee amount, or procedure on this site that no longer matches what you see on the live NBI portal, please let us know through the contact form. Include the page URL and the specific detail that needs correcting. We review flagged content promptly and update it as soon as we can verify the change.

Response Time

We aim to respond to all inquiries within 1–2 business days. During peak periods — particularly when the NBI system undergoes major updates — response times may be slightly longer. We appreciate your patience.

Please check your spam or junk folder if you do not receive a reply within 3 business days. Occasionally our responses are filtered by email providers.

Privacy

Information submitted through this contact form is used solely to respond to your inquiry. We do not sell, share, or store your contact details beyond what is necessary to handle your message. For full details on how we handle your data, read our Privacy Policy.

Please do not include sensitive personal information in your message — such as your NBI reference number, application ID, Emirates ID, passport number, or any financial account details. We have no need for this information and cannot protect it at the same level as a secured government portal.

This website is not affiliated with the National Bureau of Investigation (NBI), the Department of Justice (DOJ), or any Philippine government agency. All official NBI services are available at clearance.nbi.gov.ph.