NBI Clearance Center:
List of All Locations and Hours
The National Bureau of Investigation (NBI) operates 63 clearance centers across the Philippines. From the main headquarters on UN Avenue to mall-based satellite offices, this guide ensures you have the correct schedules and time-saving tips.
What Is an NBI Clearance Center?
An NBI clearance center is an official facility where your application is processed in person after completing your NBI appointment and clearance registration online. This is where biometric data capture happens — your photo, fingerprints, and digital signature are recorded to verify your identity against the national database.
Biometric Capture
Photo, fingerprint, and digital signature collection.
Record Verification
Immediate identity and criminal record checking.
Same-Day Release
Instant clearance for applicants with “No Hit” results.
Technical Support
Assistance with registration and payment issues.
Types of NBI Clearance Centers
The NBI runs four types of clearance centers. Each has a different location setup and, in some cases, different operating hours.
|
Type |
Count |
Examples |
|---|---|---|
|
Regional Offices |
16 |
Cebu, Davao, Zamboanga, Cagayan de Oro |
|
District Offices |
22 |
Dagupan, Lipa, Legazpi, Naga |
|
LGU / Gov Buildings |
11 |
QC Hall, Mandaluyong City Hall, POEA |
|
Mall-Based Centers |
14 |
Robinsons Galleria, SM Centers, Ever Gotesco |
Full Service at Malls: Mall-based centers process the full clearance — biometrics included — and release the certificate the same day if you have no hit. They are not just payment counters; they do everything the main office does, just inside a mall environment.
NBI Clearance Center Operating Hours 2026
Hours vary significantly depending on the type of center. It is critical to note the specific schedules to avoid missed processing windows.
Gov & Regional Offices
Days: Mon – Fri
Standard Hours: 8:00 AM – 5:00 PM
Cut-off: ~3:00 PM – 4:00 PM
Main Office (UN Avenue): Opens at 7:00 AM to accommodate high volume.
Mall-Based Centers
Days: Mon – Fri (Some Sat)
Hours: 10:00 AM – 7:00 PM
Cut-off: 5:00 PM – 6:00 PM
Weekend Note: Closed on Sundays and all public holidays.
Large branches like Robinsons Galleria and SM North EDSA remain open during lunch. Smaller provincial offices may pause from 12:00 NN to 1:00 PM.
NBI Clearance Centers in Metro Manila
Metro Manila has the highest density of centers — including the main headquarters, several LGU offices, and multiple mall-based satellite branches.
NBI Main Office — UN Avenue, Ermita, Manila
The NBI Clearance Center at UN Avenue (also known as the Taft Avenue headquarters) is the highest-volume branch in the country, handling standard applications, renewals, and special cases.
Address: NBI Building, Taft Avenue, Ermita, Manila
Hours: Mon–Fri, 7:00 AM – 5:00 PM
Services: Full processing, HIT verification, special transactions
Arrive at or before 7:30 AM. The queue builds up fast, especially on Mondays and Fridays.
NBI Centers in Government Buildings (Metro Manila)
|
Branch |
Address |
Hours |
|---|---|---|
|
Quezon City Hall |
Makatarungan St., Diliman, QC |
8:00 AM – 5:00 PM |
|
Mandaluyong City Hall |
Maysilo Circle, Mandaluyong |
8:00 AM – 5:00 PM |
|
Montalban Municipal Hall |
Montalban, Rizal |
8:00 AM – 5:00 PM |
|
Las Piñas City Hall |
Las Piñas City |
8:00 AM – 5:00 PM |
|
POEA Building |
Ortigas, Pasig (Ground Floor) |
8:00 AM – 5:00 PM |
Mall-Based NBI Clearance Centers — Metro Manila
|
Branch |
Location |
Hours |
|---|---|---|
|
Robinsons Galleria |
Basement 1, EDSA corner Ortigas Ave., Quezon City |
10:00 AM – 7:00 PM |
|
Robinsons Novaliches |
Novaliches, Quezon City |
10:00 AM – 7:00 PM |
|
Robinsons Place Manila |
Ermita, Manila |
10:00 AM – 7:00 PM |
|
Robinsons Otis |
Paco, Manila |
10:00 AM – 7:00 PM |
|
Robinsons Cainta |
Cainta, Rizal |
10:00 AM – 7:00 PM |
|
Robinsons Metro East |
Pasig City |
10:00 AM – 7:00 PM |
|
SM Center Las Piñas |
Las Piñas City |
10:00 AM – 7:00 PM |
|
SM City North EDSA |
North EDSA, Quezon City |
10:00 AM – 7:00 PM |
|
Ever Gotesco Recto |
Recto Avenue, Manila |
10:00 AM – 7:00 PM |
|
Duty Free Fiesta Mall |
Parañaque City |
10:00 AM – 7:00 PM |
|
Shaw Center Mall |
Shaw Boulevard, Mandaluyong |
10:00 AM – 7:00 PM |
|
Victory Shopping Center |
Alabang, Muntinlupa |
10:00 AM – 7:00 PM |
|
Empire Mall |
Pasay City |
10:00 AM – 7:00 PM |
Pro Tip: Robinsons Galleria is a top choice due to its EDSA/MRT-3 accessibility; queues often move faster than the main office.
NBI Clearance Centers Outside Metro Manila
The Regional, district, and satellite offices across the provinces follow standardized schedules, generally operating from 8:00 AM to 5:00 PM.
Luzon
|
City / Province |
Address |
Hours |
|---|---|---|
|
Dagupan, Pangasinan |
A.B. Fernandez West, Dagupan City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Lipa, Batangas |
Lipa City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Legazpi, Albay |
PhilHealth Albay Office Bldg., Business Landco Park |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Naga, Camarines Sur |
Naga City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Lucena, Quezon |
Grand Central Terminal, Lucena City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Sta. Rosa, Laguna |
LAGDO Building, Sta. Rosa |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Calamba, Laguna |
POEA Bldg., Ground Floor, Brgy. Parian |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Laoag, Ilocos Norte |
Laoag City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Bataan |
Bataan Province |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Puerto Princesa, Palawan |
Taft St., Brgy. Liwanag |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Gen. Trias / Dasmarinas, Cavite |
Robinsons Gen. Trias |
Mall hours |
|
Imus, Cavite |
Imus City |
Mon–Fri, 8:00 AM – 5:00 PM |
Visayas
|
City / Province |
Address |
Hours |
|---|---|---|
|
Cebu City |
Gen. Maxilom Ext., Cebu City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Mandaue City, Cebu |
M.L. Quezon National Highway, Brgy. Pusok, Lapu-lapu |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Bacolod, Negros Occidental |
Aguinaldo Street, Bacolod City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Dumaguete, Negros Oriental |
Dumaguete City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Tacloban, Leyte |
DOLE Compound, Trece Martirez St. |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Iloilo City |
Iloilo City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Kalibo, Aklan |
F. Quimpo Ext., Brgy. Andagao |
Mon–Fri, 8:00 AM – 5:00 PM |
Mindanao
|
City / Province |
Address |
Hours |
|---|---|---|
|
Davao City |
J.P. Laurel Avenue, Davao City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Tagum, Davao del Norte |
Tagum City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
General Santos City |
General Santos City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Koronadal, South Cotabato |
Koronadal City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Cotabato City |
Cotabato City (BARMM) |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Cagayan de Oro |
Capitol Compound, CDO |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Iligan City |
Iligan City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Zamboanga City |
Corcuera Street, Zamboanga City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Butuan, Agusan del Norte |
Butuan City |
Mon–Fri, 8:00 AM – 5:00 PM |
|
Ozamiz City |
Burgos Street, Ozamiz |
Mon–Fri, 8:00 AM – 5:00 PM |
Note: Branch addresses and availability change. Always confirm your chosen branch through clearance.nbi.gov.ph before visiting. The portal shows real-time branch availability during appointment booking.
How to Pay NBI Clearance at Bayad Center
Bayad Center is a widely accessible channel for the ₱155 fee (₱130 base + ₱25 service charge). Follow these steps to complete your payment:
Do not pay again if the payment does not show up immediately. Wait the full 24 hours, then check the portal using your reference number.
Looking for Instant Confirmation?
These channels typically confirm within 5–15 minutes:
GCash Maya BPI Online BDO Online UnionBank
Tips for Visiting an NBI Clearance Center
Prioritize Mall Branches
Locations like Robinsons Galleria or SM North EDSA offer full biometrics and often have faster-moving lines than the main headquarters. Their 10:00 AM start is ideal for working applicants
Watch the Cut-off
Branches may stop accepting new appointments as early as 3:30 PM, regardless of the 5:00 PM closing time. Aim to arrive by 11:00 AM for gov offices and 4:00 PM for malls.
The “Midweek” Strategy
Avoid Mondays, Fridays, and post-holiday mornings. Consistently, Tuesday through Thursday mornings offer the shortest wait times.
Exact ID Verification
The branch verifies the specific documents you selected during online registration. Bringing different IDs can result in processing delays.
The 7:00 AM Advantage
The UN Avenue (Taft Avenue) main office opens at 7:00 AM. Arriving then puts you ahead of the massive 9:00 AM queue.
Photocopies Matter
Always bring the original ID plus one photocopy. Major centers often require both, and having them ready prevents you from losing your spot at the counter.
Holiday Closures
NBI branches close for all Philippine public holidays — regular, special non-working, and local holidays. Check the official NBI website or the clearance.nbi.gov.ph portal for any schedule announcements before you travel.
Final Thoughts
With 63 centers across the country, you have more options than most people realize. The UN Avenue main office handles the highest volume but also has the longest queues. Mall-based branches are the practical choice for anyone who wants a shorter wait and a more convenient location. Regional offices serve their areas well and typically move faster than Metro Manila branches.
Before any visit, confirm your branch hours on the NBI portal, arrive before the cut-off time, and bring the IDs you registered with. Those three things handle 90% of the problems applicants run into.