NBI Help & Support
Need help with your NBI clearance application, appointment, or payment? This page answers the most common questions and points you to step-by-step guides.
NBI Clearance for Foreigners — Requirements and Steps 2026
An NBI Clearance (National Bureau of Investigation certificate) is the official criminal background check issued by the Philippine government. It verifies that an individual has no derogatory record or pending criminal case anywhere in the Philippines. While it is a standard requirement for Filipino citizens applying for employment or foreign visas, acquiring an NBI clearance…
How to Pay NBI Clearance 7-Eleven: CLiQQ Kiosk & App Payment
Securing an NBI Clearance in the Philippines begins on the official online portal, but settling your application fee is what locks in your appointment slot. While online banking and e-wallets like GCash or Maya are popular, pay NBI Clearance 7-Eleven remains one of the most reliable over-the-counter options—especially if you prefer paying in cash or do not…
Forgot NBI Clearance Number? How to Recover It
Your NBI Clearance Number is the unique identifier assigned to your official National Bureau of Investigation (NBI) criminal record certificate in the Philippines. Whether you are applying for a job, processing a passport renewal, or filing for immigration, having this number on hand is vital—especially if you want to use the convenient NBI Clearance Online Quick Renewal…
NBI Clearance Login Error: How to Fix Account Access Issues
Securing a National Bureau of Investigation (NBI) clearance in the Philippines is an essential requirement for employment, travel abroad, government license applications, and personal identification. While the shift to the online portal (clearance.nbi.gov.ph) was intended to eliminate long queues and streamline transactions, technical glitches remain a common hurdle. Encountering an NBI clearance login error can…
NBI OTP Not Received? Causes and Quick Fixes 2026
Applying for an NBI Clearance in the Philippines is now predominantly digital. Through the official NBI Clearance Online Services portal, applicants can register, set appointment dates, and process renewals from the comfort of their homes. However, one of the most frustrating bottlenecks applicants face during account creation, login, or password recovery is the NBI OTP not…
How to Reschedule NBI Appointment (2026)
Missing a scheduled appointment for your National Bureau of Investigation (NBI) Clearance can derail your employment plans, travel schedules, or government transactions. Unexpected emergencies, work conflicts, or sudden illnesses happen to everyone. Fortunately, the NBI Clearance Online Portal allows applicants to reschedule their bookings without abandoning their initial registration. Understanding how to navigate the portal,…
For official concerns, contact the NBI Help Desk at (02) 8523-8231 to 38 or visit the official portal at clearance.nbi.gov.ph. You can also contact us and we’ll point you to the right guide.