NBI Help & Support
Need help with your NBI clearance application, appointment, or payment? This page answers the most common questions and points you to step-by-step guides.
How to Reschedule NBI Appointment (2026)
Missing a scheduled appointment for your National Bureau of Investigation (NBI) Clearance can derail your employment plans, travel schedules, or government transactions. Unexpected emergencies, work conflicts, or sudden illnesses happen to everyone. Fortunately, the NBI Clearance Online Portal allows applicants to reschedule their bookings without abandoning their initial registration. Understanding how to navigate the portal,…
Valid IDs for NBI Clearance
Knowing the accepted valid IDs for NBI Clearance is essential before securing your National Bureau of Investigation (NBI) clearance—a fundamental milestone for job seekers, travelers, foreign workers, and individuals completing official government transactions in the Philippines. Whether you are applying for your first employment, obtaining a passport, or processing legal paperwork, presenting an acceptable government-issued…
NBI Hit Reasons and How to Resolve Them
If you were told “may HIT ka sa NBI,” it usually means the NBI system found a name match in its database and needs extra verification before releasing your clearance. In most cases, an NBI hit does not automatically mean you have a criminal record; it often happens because of a namesake or similar personal details. What…
NBI Opening Hours in 2026: Branch Timings and Schedule
If you’re planning to apply for or renew your NBI clearance, knowing the NBI opening hours can save you from long waits, missed appointments, and wasted travel time. In 2026, the official NBI Clearance Center in Manila operates Monday to Friday, 7:00 AM to 5:00 PM, while some branches and mall-based offices may follow different…
NBI Clearance Expiry in 2026: Validity Period and Renewal Timing
NBI clearance expiry 2026 guidelines dictate that your official document is legally valid for exactly one year (12 months) from its specific date of issuance. While the structural expiration printed on the certificate spans a full year, navigating real-world compliance requires a deeper understanding of how different agencies, employers, and foreign embassies treat this timeframe. Managing…
NBI Clearance Price in 2026: Payment Options and Free Application Rules
If you’re applying for an NBI Clearance in 2026, the standard price is ₱155 total in most regular online applications, made up of a ₱130 base clearance fee plus a ₱25 e-payment service fee. First-time job seekers may qualify for a free NBI Clearance under RA 11261, while overseas applications can have different charges depending…
For official concerns, contact the NBI Help Desk at (02) 8523-8231 to 38 or visit the official portal at clearance.nbi.gov.ph. You can also contact us and we’ll point you to the right guide.