NBI Clearance Renewal eGov App: Steps & Fees 2026

NBI clearance renewal on the eGov app is a service inside the eGovPH Super App that lets people who already hold an NBI clearance renew it online, without booking an appointment or lining up at an office. It is for existing clearance holders who want a fresh clearance for work, travel or a government transaction. You pay in the app, then either pick up the printed copy at an NBI Clearance Center or have it delivered, and you can view a digital copy in the app.

This website is independent and not affiliated with the NBI, the DICT or the eGovPH Super App.

Note: The NBI and the Department of Information and Communications Technology (DICT) formally launched this feature on July 6, 2026 at the NBI headquarters in Pasay City. It covers renewals only. First-time applicants still have to go through the regular process and visit an NBI office for biometrics. Details like fees and supported payment options can change, so check the app screen before you pay.

Who Can Use NBI Clearance Renewal on the eGov App?

The NBI clearance renewal eGov app service is not open to everyone yet.

You can use it only if all of these are true:

You have already been issued an NBI clearance before (a first-timer cannot use it).
Your old record can be found and matched by the system. Third-party guides say clearances issued from 2014 onward can be retrieved and that older ones need an office visit, but I could not find this cutoff in any official announcement.
You have a verified eGovPH account (the app asks you to verify your identity with a selfie and a valid ID).
You have a payment method: e-wallet, card, online banking or over-the-counter.

Cost: the standard clearance fee is ₱130. Pick-up adds a ₱30 convenience fee (₱160 total), as reported by Tech Pilipinas and Philstar coverage of the launch, and delivery adds a fee based on your address. See our NBI clearance price page for the fee on the regular portal.

If you have never held a clearance, read the NBI requirements instead.

How Do You Renew Your NBI Clearance on the eGov App?

The NBI clearance renewal eGov app flow takes about five minutes if your record is found. Screen names may shift slightly as the app updates, but the order stays the same.

Step 1: Install and Verify Your eGovPH Account

Download the eGovPH Super App from the Google Play Store or Apple App Store (the publisher is the DICT).
Register with your mobile number or email.
Complete identity verification. This usually means a face scan and a photo of a valid government ID.
Wait for the “verified” status before you try the NBI service.

Infographic of the NBI clearance renewal steps on the eGov app

Warning: Download the app only from the official stores. Never share your OTP, password or ID photos with anyone who offers to “renew for you” through chat or social media.

Verification comes first because the app will not show the NBI option until the account is confirmed.

Step 2: Open the NBI Clearance Service

Log in to the app.
Go to the government services section and open National Bureau of Investigation (NBI), then choose NBI clearance.
Let the app retrieve your previous clearance.

If your record is found, you will see the digital copy of your last clearance, and the app shows whether it is still valid or expired.

Step 3: Review and Update Your Details

Check your name, birth date and other personal information.
Fill in anything the app asks for, such as your place of birth.
Read the summary page slowly.
Tick the box that certifies your details are correct.

Why this matters: A misspelled name or wrong birth date is the fastest way to trigger a delay or a mismatch with your old record. Fix it here, not after payment.

Step 4: Choose Pick-Up or Delivery

Pick-up: You collect the printed clearance at the NBI office you select. Bring your valid ID and your transaction reference. See the NBI clearance center page for locations.
Door-to-door delivery: You type your complete address and pay a delivery fee that depends on where you live.

On the NBI clearance renewal eGov app, choose delivery only if your address is complete and someone can receive the parcel, because a missed delivery costs you days.

Step 5: Pay and Save Your Receipt

Select a payment method and confirm the total shown.
Complete the payment.
Screenshot the confirmation and save the reference number.

According to a third-party guide, the app accepts GCash, Maya, online banking, Visa, Mastercard, 7-Eleven, ECPay, ShopeePay and Dragonpay. Only the options shown on your own screen are guaranteed. If you pay over the counter, pick the 7-Eleven option, and for e-wallets see paying NBI with GCash.

Tip: Pay once and wait. Tapping pay repeatedly while a payment is “processing” is how people end up with duplicate transactions.

Pick-up versus door-to-door delivery for NBI clearance renewal

What Is the Difference Between the eGov App and clearance.nbi.gov.ph?

The eGovPH Super App is a renewal shortcut for people already in the NBI system. The clearance.nbi.gov.ph portal is the original system where everyone starts, including first-timers, and where you book an appointment, pay, and go to a branch for biometrics and photo capture.

Feature	eGovPH Super App	clearance.nbi.gov.ph
Who can use it	Existing clearance holders (renewal only)	Everyone, including first-time applicants
Account needed	Verified eGovPH account	NBI clearance account (registration)
Appointment	Not needed in the normal flow	Required, you pick a branch and slot
Office visit	Only for pick-up, or if flagged	Yes, for biometrics and release
Digital copy	Viewable in the app	Available after release, per NBI’s process
Delivery to your door	Available, extra fee by location	Depends on the portal’s current options
Typical fee	₱130, plus ₱30 pick-up convenience fee	₱130 clearance fee plus payment channel charges (see our price page)
Best for	Quick renewal from your phone	First application, or if the app cannot find your record

So, the NBI clearance renewal eGov app route is the best method for a routine renewal because you skip the appointment and the queue. The regular portal stays the fallback when your record will not load. Our NBI clearance renewal page walks through the traditional route.

What If the eGov App Does Not Work for You?

Most NBI clearance renewal eGov app problems come from four causes. Here is what to try.

My Previous Clearance Does Not Appear

Confirm you are logged in with the same name and birth date used on the old clearance.
Log out, close the app and open it again on stable internet.
Update the app to the latest version.
If the record still does not load, it may be too old or not matched. Renew through clearance.nbi.gov.ph instead.

The App Shows a “HIT” or Asks for a Visit

A hit means your details resemble another person’s record in the NBI database, so it needs extra checking. It does not mean you did something wrong. Read our NBI hit page for what to expect and how long it can take.

My Payment Went Through but Nothing Updated

Wait a few minutes to a few hours, since e-wallet and over-the-counter payments post at different speeds.
Keep your reference number and screenshot.
Do not create a second transaction while the first is pending.
If it still shows unpaid, contact eGovPH support through the app, and mention the reference number.

I Cannot Verify My Account or Get My OTP

Check that your mobile number is active and has signal.
Try again after a few minutes and avoid requesting codes repeatedly.
Use a clear, well-lit selfie and a sharp ID photo.

For OTP trouble on the NBI portal side, see NBI OTP not received.

Warning: Scammers imitate government apps and offer “fast NBI renewal” for a fee. The only place to pay is inside the official app or the official NBI portal.

How Much Does NBI Clearance Renewal on the eGov App Cost?

Here is what to expect on your bill when you renew:

Item	Amount	Confidence
NBI clearance fee	₱130	Matches our price page
Pick-up convenience fee	₱30 (₱160 total)	Reported by news outlets, confirm in-app
Door-to-door delivery	Varies by address	Check in-app
Payment channel charge	May apply depending on method	Check in-app

A renewed clearance is generally valid for one year from its issue date, but the receiving office decides what it accepts. See NBI clearance validity for how validity works.

Tips for Renewing Your NBI Clearance on the eGov App

Verify your account early for the NBI clearance renewal eGov app. Do it days before you need the clearance, since identity checks are the slowest step.

Renew before it expires, not after. The app can still show an expired clearance, but starting early avoids missing a job or visa deadline.

Check every detail on the summary. One wrong letter in your name can cause a mismatch with the old record.

Pick delivery only with a full address. Include the barangay, city, landmark and a phone number that will be answered.

Choose pick-up if you are in a hurry. You control when you collect it, and you avoid a courier delay.

Use one payment method and stay put. Do not switch methods mid-payment.

Screenshot everything. Keep the receipt, reference number and the digital copy as proof if something goes wrong.

Update the app. Old versions are a common reason a feature does not appear.

Ask your employer or agency first. Some may still want the printed copy, and reports note it is unclear whether every organization accepts the digital version.

Have a backup plan. If the app cannot find your record, book a regular appointment instead. Check NBI opening hours before you go.

Follow these tips and most NBI clearance renewal eGov app transactions finish in one sitting.

Frequently Asked Questions

Yes. Since its July 6, 2026 launch, the DICT and NBI let eligible, verified users renew through the eGovPH Super App. It applies to renewals only. If you have never had a clearance, you cannot complete the process in the app.

No. First-time applicants still need to visit an NBI office for biometric capture. The agencies have not announced a date for extending the fully online process to new applicants, so use clearance.nbi.gov.ph and book an appointment.

The NBI says eligible users may finish in as little as five minutes. That covers the app steps, not the time to get the printed copy. Pick-up depends on when you collect it, and delivery depends on your location.

The base fee is ₱130. Pick-up adds a ₱30 convenience fee, making ₱160, and delivery adds a fee based on your address. Confirm the final total on the payment screen before you pay.

You need a verified eGovPH account, a previous NBI clearance that the system can match, correct personal details and a payment method. You also need a valid ID for pick-up. See our NBI requirements page for the ID list.

Yes, the app offers door-to-door delivery. You enter a complete address and pay a delivery fee that varies by location. Double-check the address, because wrong details delay the parcel.

Not in the normal flow. You choose pick-up or delivery in the app instead of booking a slot on clearance.nbi.gov.ph. If your renewal is flagged, you may still be asked to visit an office.

The app gives you a digital copy of your renewed clearance. Whether a specific employer or agency accepts it is up to them, so ask before relying on it. Getting the printed copy is the safe choice.

First check that your name and birth date match your old record, update the app and retry. If it still fails, your record may not be retrievable, so renew on clearance.nbi.gov.ph.

One third-party guide lists GCash, Maya, online banking, Visa, Mastercard, 7-Eleven, ECPay, ShopeePay and Dragonpay. The app itself shows the current options at checkout. If you prefer GCash, see the GCash option.

Your application goes for extra verification, which can take longer and may require an office visit. A hit is not a criminal record. Keep your reference number and follow the status in the app.

Yes, as long as you use the official app and never hand your OTP or ID to a third party. Agents and social media offers are a common scam route.

Final Thoughts

If you already have a clearance, the NBI clearance renewal eGov app route is the one to use. It cuts out the appointment, the queue and most of the paperwork, and you get a digital copy right away. Verify your account first, check your details, pay once and keep your reference number.

If the NBI clearance renewal eGov app cannot find your record, or you are applying for the first time, use clearance.nbi.gov.ph and book a regular appointment. Start with our NBI clearance renewal page or go back to the homepage for the rest of the process.

NBI Clearance Renewal eGov App: Requirements, Steps & Fees 2026

Who Can Use NBI Clearance Renewal on the eGov App?

How Do You Renew Your NBI Clearance on the eGov App?